Help
Contact support
We're happy to help with setting up and customising Handsome.
Before you write
- Search these docs with <kbd>/</kbd>. Most questions are answered on a section's page or in the FAQ.
- Check the problem happens with Handsome published or previewed, not only with an app turned on.
Contact us
Email support@wekoded.com. Please include:
- Your store address (for example your-store.myshopify.com).
- The theme name and version (Online Store → Themes, under the theme's name).
- What you expected, what happened, and a link to the page where it happens.
- A screenshot or screen recording if you can.
We reply within two business days, Monday to Friday.
What support covers
| Included | Not included |
|---|---|
| Questions about theme settings and sections | Custom design or development work |
| Bugs in the theme's own code | Problems caused by third-party apps or code edits |
| Help choosing the right section for a task | Store setup outside the theme (payments, shipping, apps) |
Theme updates
We release updates with fixes and new features. To update, add the new version from your Theme library and copy your settings across; Shopify shows an Update available message on the theme when one is ready.